Privacy Policy — xg jili Casino

1 Introduction

xg jili ("xg jili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino platform at xg-jili.com. This Privacy Policy ("Policy") describes how xg jili collects, uses, stores, shares, and safeguards personal information in connection with the operation of the Platform and the provision of our gaming services to players in the Philippines.

This Policy applies to all users of the xg jili Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact xg jili through any support channel. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

xg jili processes personal data in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are registered with the National Privacy Commission (NPC) as required by Philippine law.

2 Personal Data We Collect

xg jili collects personal data through various means, including directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party sources where permitted by law. The categories of personal data we collect include:

xg jili does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID details), it is handled with the highest level of security and access controls.

3 How We Use Your Personal Data

xg jili uses the personal data we collect for the following purposes:

• Account Management: To create, verify, maintain, and manage your xg jili account, including processing your registration and verifying your identity and age (21+ requirement).
• Service Delivery: To provide access to games, process deposits and withdrawals, award bonuses, and deliver all features of the xg jili Platform.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering (AML) obligations under Philippine law, and other applicable legal and regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its players.
• Responsible Gaming: To monitor gaming patterns, identify players who may be at risk, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the xg jili Platform.

4 Legal Basis for Processing

xg jili processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its implementing rules:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for and to manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML laws, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for xg jili's legitimate business interests, including fraud prevention, security, and platform improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as marketing communications and the use of non-essential cookies, we rely on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

xg jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where required by law.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your financial transactions.
• Game Providers: Licensed game software providers whose games are available on the xg jili Platform, to the extent necessary for game delivery and dispute resolution.
• Identity Verification Services: Third-party KYC and age verification providers used to verify your identity and comply with regulatory requirements.
• IT & Security Providers: Cloud hosting, cybersecurity, and fraud detection service providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings or compliance purposes.

6 Cookies & Tracking Technologies

xg jili uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the Platform.

We use the following types of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These cannot be disabled as they are required for login sessions, security, and core functionality.
• Analytics Cookies: Used to understand how players interact with the Platform, which pages are most visited, and how users navigate. This data is aggregated and anonymized.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the xg jili Platform. For detailed information on the specific cookies we use, please refer to our Cookie Notice available within the Platform settings.

7 Data Retention

xg jili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AML obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine AML law and tax regulations.
• Gaming History: Game logs and betting records are retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support Communications: Records of customer support interactions are retained for two (2) years following the resolution of the relevant enquiry.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with xg jili's data disposal procedures.

8 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by xg jili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data xg jili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9 Data Security

xg jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the xg jili Platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Personal data is accessible only to authorized xg jili personnel who require it to perform their job functions, subject to strict role-based access controls.
• Two-Factor Authentication: xg jili supports and encourages the use of two-factor authentication (2FA) on all player accounts to prevent unauthorized access.
• Regular Security Audits: The Platform undergoes regular penetration testing and security audits conducted by independent cybersecurity professionals.
• Data Breach Response: xg jili maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within the timeframes required by Philippine law.

While xg jili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your xg jili login credentials and for notifying us immediately of any suspected unauthorized access to your account.

10 Children's Privacy

The xg jili Platform is strictly intended for adults aged 21 years and above in accordance with Philippine law. xg jili does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to xg jili, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

11 International Data Transfers

xg jili primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating in other jurisdictions.

Where such transfers occur, xg jili ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. By using the xg jili Platform, you consent to such transfers where they are necessary for the provision of our services.

12 Third-Party Links

The xg jili Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the xg jili Platform and does not cover the privacy practices of any third-party websites. xg jili is not responsible for the content or privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13 Updates to This Privacy Policy

xg jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the xg jili Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by xg jili, please contact our Data Protection Officer:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the xg jili Platform
• Response Time: We aim to respond to all data privacy enquiries within 15 business days

Our support team includes Filipino-speaking agents available around the clock to assist players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. You may also direct formal complaints to the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by xg jili.